Back Office & Data Entry Specialist (Travel Industry)

Location : Remote

Working Hours: 12pm - 4pm or 1pm - 5pm AUS time

Weekly Hours: Approximately 20 hours per week, with potential for increase

Overview:

We are seeking a dedicated and detail-oriented Back Office & Data Entry Specialist to support our travel operations. This role involves managing Travelport queues, performing data entry in Cross Check Travel, and handling hotel bookings through Expedia and car transfers via Get Picked Up. This is a customer-facing role, so exceptional English communication skills are essential, along with a background in the travel industry and customer service.

Key Responsibilities:

* Data entry and file management in Cross Check Travel back office system.

* Manage Travelport queues and utilize other booking tools as needed.

* Process hotel reservations on Expedia and arrange car transfers via Get Picked Up.

* Assist with travel accounting, file management, and various supplier booking engines.

* Communicate professionally with Australian clients by phone and email, providing excellent customer service.

* Use Gmail, Google Suite, and CRM tools (Salesmate, Salesforce, Zoho, or similar) for client and data management.

Essential Qualifications & Skills:

- Travel Industry Experience: Strong background in travel operations, systems, and client service.

- Customer Service Experience: Proven experience in handling customer inquiries and bookings.

- Technical Skills:

*Familiarity with Travelport Reservation System (or similar GDS experience such as Amadeus) – preferred but not essential.

*Cross Check Travel back office system.

*Experience with Expedia, Get Picked Up, and various supplier booking engines.

*Proficiency in CRM systems (Salesmate, Salesforce, Zoho, etc.).

*Proficiency in Gmail & Google Suite.

*Canva skills – advantage.

- Attention to Detail: Ability to accurately enter data, manage files, and track bookings.

- Strong English Communication Skills: Fluent in English, both written and verbal, for effective communication with Australian clients.

- Interpersonal Skills: Friendly, easy to get along with, and committed to providing positive client experiences.

- Problem-Solving: Resourceful and proactive in addressing challenges.

- Interest in Accounting & Data Entry: Ability to manage accounting tasks and detailed data entry.

Preferred Skills:

*Familiarity with Itinerary Builders.

*Previous experience with GDS systems like Galileo (preferred).

*Strong skills in Canva for visual content creation.

Tools: (Experience is required or at least similar tool)

Cross Check Travel

Canva

Get Picked Up - car transfer

Expedia

Galileo (Travelport) / Amadeus - or similar tool CRM systems (Salesmate, Salesforce, Zoho, or similar)

Gmail & Google Suite

Supplier Booking Engines

Working Conditions: This role follows Australian Eastern Standard Time (AEST) to align with the schedule of our team, including potential for increased hours based on performance and business needs.

Why Apply at Primma?

At Primma, we believe in fostering a supportive and inclusive work environment where every team member can thrive. By joining our team, you will:

*Be part of a dynamic and growing travel agency

*Have the opportunity to work remotely with flexible hours

*Gain valuable experience in the travel industry

*Receive ongoing training and development to enhance your skills

*Collaborate with a team that values your contributions and ideas

Benefits:

*Comprehensive training and development programs

*Opportunities for career growth and advancement

*Supportive and collaborative team environment

*Competitive compensation package

Our Core Values: